So the power adopter on my X60 had a faulty connection.
Summary: tech support is helpful, but seems a bit slow. The shipping is indeed very fast (next day!) and I am happy about that. Makes me feel comfortable even if it was correct only on the third attempt. Although the time spent on hold and on the phone is a bit on the long side.
Details:
Prior to this, I was shipped the wrong part - only the AC adopter, and the problem seems to be with the wire running to the wall.
6/25/2008, 1:46 PM - Called in, will ship new adapter. Case #: 23PSH64
800.426.7416 to check
6/27/2008, 2:37 PM - received the wrong part again
Jayanne King
6/27/2008, 2:50 PM
Quinten Johnson - should get it right out.
Case #: 23PSFBP
Technical support: 1.800.426.7378 x 113
7/8/2008, 2:56 PM
Shaila from the crew department
Case #: 23PSFBP was cancelled because they called and I didn't reply
I never received the call…
Forwarded me to tech department
Technical support - Chiti
- They had wrong phone number
- Relayed all my information
- Case #: 22QRZD8
- Chiti: How long have you been having this problem?
- Asked to speak with a supervisor (taking to long)
- 7/8/2008, 3:30 PM - Kwame Gayle - said everything is ok
- Stylus - asked him if I can get a replacement.
- Case#: 23PS6PF - case number for stylus.
- Sales: 866.428.4465 - contact with invoice and proof of purchase
Got a call telling me that they would need proof of purchase for the most recent stylus… Uhm… yeah, except I purchased it FROM THEM. I guess I'll have to dig up the order… unpleasant.
7/9/2008, 12:33 PM
Got the power adopter replacement. That was ridiculously fast. Much appreciated
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